1. Introduction
This Privacy Policy applies to all users of jj55 — the online sports betting and gaming platform operated at jj55.run. It governs the collection, use, storage, and disclosure of personal information provided to jj55 or generated through your use of the platform, whether you access it via a desktop browser, a mobile browser, or any other device.
jj55 is operated for Pakistani players. The majority of our registered users are located in Pakistan, and our data handling practices are designed with local norms and expectations in mind. All account balances are maintained in Pakistani Rupees (PKR). All payment methods we support — including Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, and Visa/Mastercard — are local to Pakistan or commonly used by Pakistani players.
We take your privacy seriously. We do not sell your personal data to advertising networks or data brokers. We do not share your information with third parties beyond what is necessary to operate your account, process your payments, comply with applicable law, and keep the platform secure. The full detail of what we do and don't do with your data is explained below.
2. Personal Data We Collect
jj55 collects two categories of data: information you actively provide to us, and information generated automatically by your use of the platform. The table below summarises the main types of data we hold.
| Data Category | Examples | Provided By |
|---|---|---|
| Identity data | Full name, date of birth, CNIC number | You (registration / verification) |
| Contact data | Mobile number, email address | You (registration) |
| Financial data | Mobile wallet number, bank account, PKR deposit / withdrawal records | You (deposits, withdrawals) |
| Betting & gaming data | Bet history, game sessions, live casino activity, wagering records | Generated by platform use |
| Technical data | IP address, device type, browser, operating system, session durations | Collected automatically |
| Communications data | Support chat logs, emails to support@jj55.run | You (support interactions) |
| Marketing preferences | Opt-in/out status for promotional SMS and emails | You (account settings) |
jj55 does not collect biometric data, precise GPS location, camera or microphone access, or your contacts. We do not scrape your social media profiles. We do not use facial recognition. We ask only for what is needed to run your account, verify your identity for payment purposes, and comply with anti-money-laundering obligations.
3. How We Collect Your Information
Most of your personal data comes directly from you. This includes the information you enter during registration (name, date of birth, mobile number), the identity documents you submit for verification (CNIC copy, utility bill), the payment details you use when depositing or withdrawing, and any information you share with our support team when raising a query.
When you access jj55, our servers automatically log technical information including your IP address, the device and browser you are using, pages visited within the platform, session start and end times, and error logs. This data helps us diagnose technical issues, maintain platform security, and understand how the platform is being used in aggregate. It is not used for individual profiling beyond what is necessary for account security and fraud detection.
When you make a deposit or withdrawal via JazzCash, Easypaisa, NayaPay, SadaPay, bank IBFT, or card, jj55 receives a transaction confirmation from the payment provider. This includes the transaction reference number, amount in PKR, and confirmation of the payment method used. jj55 does not store your full mobile wallet PIN, bank account password, or card CVV — these are handled exclusively by the respective payment provider.
4. Why We Use Your Personal Data
jj55 uses your personal data for the following purposes, all of which are necessary to operate the platform and provide you with a functioning, secure, and fair betting and gaming experience.
To create and manage your jj55 account, process your bets, settle winnings, apply bonuses, and maintain your transaction history. Without your identity and contact data, we cannot operate your account.
To process PKR deposits and withdrawals via your chosen local payment method, verify that payment methods match your registered identity, and maintain accurate financial records of all transactions.
To verify your age (18+) and identity before processing withdrawals, comply with anti-money-laundering obligations, and prevent the use of jj55 for fraudulent or illegal financial activity. CNIC verification is part of this process.
To detect and prevent fraud, account takeovers, bonus abuse, and other malicious activity. Technical data such as IP addresses and device information is used to identify unusual login patterns and protect your account.
To respond to your queries, resolve disputes, investigate complaints, and maintain records of support interactions. Support logs are retained to ensure consistency and to protect both you and jj55 in case of disputes.
To monitor betting patterns for indicators of problem gambling, enforce deposit limits and self-exclusion requests, and where necessary, contact players whose activity suggests they may need support.
With your consent, jj55 may use your mobile number or email to send promotional communications about bonuses, new features, and special offers on the platform. You can opt out of marketing messages at any time through your account settings or by contacting support. Opting out does not affect transactional messages such as deposit confirmations, withdrawal alerts, and security notifications.
6. Payment Data and Financial Privacy
Given that all jj55 transactions are in PKR and are processed through Pakistani mobile wallets and banking networks, we treat financial data with particular care. Your account balance, transaction history, and payment method details are not shared with other players, not publicly visible, and not used for purposes beyond what is needed to process and verify your deposits and withdrawals.
jj55 does not store your full mobile wallet PIN, JazzCash or Easypaisa account password, bank internet banking login, or card CVV. When you initiate a payment, you are redirected to or interacting directly with the payment provider's own secure interface. jj55 only receives the confirmed transaction result — not your credentials.
For anti-money-laundering compliance, jj55 requires that withdrawal payment methods match the identity registered on your account. This means we compare your registered name and CNIC number against the name associated with your mobile wallet or bank account. This comparison is done internally and is not shared with third parties except where legally required.
8. How Long We Keep Your Data
jj55 retains your personal data for as long as your account is active and for a defined period following account closure, in line with our legal obligations and operational needs.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years | AML / legal compliance |
| Financial transaction records | 7 years after last transaction | Financial record-keeping obligations |
| Betting and gaming history | Duration of account + 5 years | Dispute resolution, regulatory audit |
| Identity verification documents | Duration of account + 5 years | AML and KYC compliance |
| Support communications | 3 years from interaction | Dispute resolution records |
| Technical / server logs | 90 days rolling | Security monitoring |
| Marketing preferences | Until opt-out or account closure | Communication compliance |
9. How We Protect Your Data
jj55 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, and alteration. These include:
- TLS encryption on all data transmitted between your browser or device and jj55 servers. All jj55.run pages are served over HTTPS.
- Encrypted data storage for sensitive fields including identity documents and financial data. Stored data is not held in plain text.
- Access controls limiting which jj55 staff can access personal data. Access is role-based and logged. Customer-facing support staff can see account details necessary for support but cannot view full payment credentials or identity document images without authorisation.
- Two-factor authentication available on your jj55 account via OTP. We strongly encourage all players to enable this in account settings.
- Regular security reviews of platform infrastructure, authentication flows, and data handling processes.
- Despite these measures, no online platform can guarantee absolute security. If you suspect your jj55 account has been compromised, contact support immediately at support@jj55.run and change your password.
10. Your Rights Over Your Personal Data
As a jj55 player, you have specific rights regarding your personal data. These are practical rights — not marketing language — and you can exercise them by contacting support@jj55.run.
Right to Access
Request a copy of the personal data jj55 holds about you. We will provide this within 30 days of a verified request.
Right to Correction
Request correction of inaccurate data held about you. For registered account details, you can update most information directly in account settings.
Right to Deletion
Request deletion of your personal data. Note that data subject to legal retention obligations (financial records, AML data) cannot be deleted before the required period expires.
Right to Object
Object to processing your data for marketing purposes at any time. Opt out of promotional SMS and email communications via account settings or by emailing support.
Right to Portability
Request your personal data in a commonly used, machine-readable format. This applies to data you actively provided to jj55.
Right to Restrict Processing
Request that jj55 limits how it uses your data while a complaint or query about the data is under investigation.
11. Minors and Age Protection
jj55 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe a minor has registered an account at jj55, contact us immediately at support@jj55.run. We will investigate, suspend the account, and delete any personal data associated with an underage user, returning any deposited funds after verification.
During the verification process for withdrawals, jj55 checks CNIC details to confirm that the account holder is 18 or older. Any account where the CNIC indicates the holder is underage at the time of registration will be closed and funds returned to the originating payment method.
12. Third-Party Links
jj55.run does not contain links to external websites in its main navigation or content areas. If any external links appear in specific promotional communications, jj55 is not responsible for the privacy practices of those third-party sites and this Privacy Policy does not apply to them. We recommend reviewing the privacy policy of any third-party site you visit independently.
13. Changes to This Privacy Policy
jj55 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data protection practices. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes that affect your rights or how your data is used, we will attempt to notify you via your registered mobile number or email before the change takes effect.
Your continued use of jj55 following the posting of a revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you may request account closure at any time.
14. How to Contact Us About Your Privacy
If you have questions about this Privacy Policy, want to exercise any of your data rights, wish to raise a complaint about how jj55 has handled your personal data, or need to report a suspected data breach, please contact us using the details below.
Email: support@jj55.run — use subject line "Privacy Enquiry" or "Data Rights Request" for faster routing. We respond within 24 hours to all account-related queries and within 30 days to formal data rights requests. If your query relates to a live account issue (withdrawal, bonus, account access), use the same contact — our team handles all categories of query.